At ENA Transport Pvt. Ltd., we strive to provide the best possible service to our passengers. We understand that sometimes travel plans change, and you may need to cancel your ticket. Our refund policy outlines the terms and conditions for ticket cancellations and refunds.

Cancellation Window

• Cancellations must be made at least 6 hours before the scheduled departure time to be eligible for a refund.
• Cancellations made less than 6 hours before departure will not be eligible for a refund.

• To cancel your ticket, please visit our website or contact our customer support team.
• You will need to provide your ticket number and personal details to process the cancellation.

Refund Eligibility

• If the cancellation is made at least 6 hours before departure, you will be eligible for a partial refund.
• The refund amount will be calculated based on the following criteria:
  • Cancellation Fee: A cancellation fee will be deducted from the total ticket fare.
  • Service Charges: Any service charges or booking fees are non-refundable.

Refund Calculation

• The refund amount will be the ticket fare minus the cancellation fee and any non-refundable service charges.

Refund Request

• Once your cancellation request is processed, a refund request will be initiated.
• You will receive a confirmation email and SMS regarding your refund status.

Refund Timeline

• Refunds will be processed within 3-5 business days from the date of cancellation.
• The refund will be credited to the original payment method used during booking.

Payment Method

• For payments made via credit/debit card or mobile banking, the refund will be credited back to the same account.
• For payments made in cash, please contact our customer support team for further assistance.

Non-Refundable Situations

• Last-Minute Cancellations
  • Cancellations made less than 6 hours before the scheduled departure time are non-refundable.

• No-Show
  • If you do not show up for the journey and fail to cancel the ticket, no refund will be provided.

• Special Conditions
  • Tickets purchased during promotional offers or with special discounts may be non-refundable. Please refer to the specific terms of the offer.

Miscellaneous

• Policy Changes
  • ENA Transport Pvt. Ltd. reserves the right to modify or update this refund policy at any time without prior notice. Changes will be posted on our website.
• Governing Law
  • This refund policy is governed by and construed in accordance with the laws of Dhaka, Bangladesh.